Last updated: 4 June 2026

These Website Terms of Use apply to your use of the IQ LAB® website at https://iqlab.com.au/, including any pages, content, forms, resources, tools, calculators, downloads, articles, links and other materials made available through the website.

The website is operated by EnergyIQ Pty Ltd trading as IQ LAB (IQ LAB, we, us or our).

ABN: 82 675 816 814

Address: Suite 1.08, 71 Queens Road, Melbourne VIC 3004

Email: info@iqlab.com.au

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree, you should not use the website.

1. About IQ LAB

IQ LAB provides energy management, monitoring, procurement, reporting and related platform services for Australian business customers.

Information on this website is provided to explain our services, platform, and related energy solutions.

Use of the IQ LAB platform and other paid or account-based services is governed by separate terms, including our Platform Terms and Conditions, Privacy Policy, CDR and Energy Data Notice, and any applicable order form, proposal, subscription terms or service schedule.

2. Website content is general information only

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The content on this website is provided for general information and business marketing purposes only.

Unless we expressly agree otherwise in writing, website content does not constitute legal, financial, accounting, tax, regulatory, engineering, energy market, procurement or sustainability advice.

You should not rely on website content as the only basis for making business, financial, energy procurement, regulatory or compliance decisions. Before acting on any information, you should consider your own circumstances and obtain appropriate advice where required.

3. No guarantee of savings or outcomes

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IQ LAB may publish examples, case studies, estimates, projections, savings figures, return-on-investment information, energy insights, reporting examples, product screenshots, dashboard examples or other performance-related information.

These are provided for general information only and may be based on assumptions, historical usage, market conditions, available data, customer-specific circumstances or third-party information.

Actual outcomes may vary. IQ LAB does not guarantee that any customer will achieve a particular saving, reduction, return, procurement outcome, energy rate, emissions result, reporting outcome or commercial benefit from using the website or relying on website content.

4. Calculators, estimators and indicative outputs

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The website may include calculators, estimators, comparison tools, pricing guides, savings tools, return-on-investment examples, emissions examples or other indicative outputs.

Any output generated by these tools is indicative only. It is not a quote, offer, guarantee, financial advice, energy procurement recommendation, sustainability assurance or binding assessment.

Actual results may vary depending on many factors, including energy usage, meter configuration, network tariffs, retailer pricing, contract terms, site operations, solar generation, data availability, market conditions, third-party charges and customer-specific circumstances.

5. Accuracy and availability of website information

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We take reasonable care to keep website content accurate and up to date. However, energy markets, technology, regulation, pricing, platform features, third-party integrations and available services can change.

We do not guarantee that the website will always be accurate, complete, current, available, uninterrupted, secure or free from errors.

We may update, change, remove or replace website content at any time without notice.

6. Website forms and enquiries

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If you submit a form, request a demo, create an enquiry, download a resource, request pricing, subscribe to updates or contact us through the website, you must provide accurate and complete information.

You must not submit information that is false, misleading, unlawful, offensive, harmful or provided without proper authority.

By submitting information through the website, you agree that IQ LAB may contact you about your enquiry, our services, platform options, onboarding and related business communications. Our handling of personal information is described in our Privacy Policy.

7. Account creation and platform access

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The public website may allow you to start an account creation process, request access, select a plan, begin onboarding, access a customer portal or connect to the IQ LAB platform.

Your use of the IQ LAB platform is subject to our Platform Terms and Conditions, Privacy Policy, CDR and Energy Data Notice, and any applicable order form, proposal, subscription terms or service schedule.

If there is any inconsistency between these Website Terms of Use and the Platform Terms and Conditions in relation to use of the IQ LAB platform, the Platform Terms and Conditions will apply to the extent of the inconsistency.

8. Consumer Data Right and energy data

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IQ LAB’s platform may include services connected to energy data, meter data, retailer data, billing data, contract data, solar data, battery data, submetering data and Consumer Data Right-enabled data.

The detailed terms that apply to data access, consent, Consumer Data Right-enabled services, authorised data sharing, data withdrawal, data handling and platform data use are set out in our Privacy Policy, CDR and Energy Data Notice, Platform Terms and Conditions and any applicable onboarding or consent process.

Nothing on this website should be taken as a replacement for the formal consent, authorisation or onboarding process required to connect energy data, access Consumer Data Right-enabled services or obtain data from retailers, metering providers, solar providers, battery providers or other third parties.

9. Intellectual property

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Unless otherwise stated, all intellectual property rights in the website, platform, brand assets and content are owned or licensed by IQ LAB.

This includes the IQ LAB® name, IQ LAB logo, trade marks, product names, module names, feature names, service names, report names, dashboards, layouts, designs, graphics, icons, images, videos, documents, downloads, software elements, platform screenshots, workflows, pricing layouts, case studies, reports, copy, code and other materials.

IQ LAB® is a registered trade mark owned by EnergyIQ Pty Ltd.

IQ LAB may also use other trade marks, product names, module names, feature names, service names and report names in connection with its services. Some of these marks may be registered, pending registration or unregistered trade marks of EnergyIQ Pty Ltd or its related entities.

Nothing on this website gives you any ownership, licence or right to use those names, marks or materials, except as expressly permitted by these Website Terms of Use or agreed by us in writing.

You may view the website and download or print reasonable copies of website content for your own internal business evaluation purposes.

You must not, without our prior written consent:

a. copy, reproduce, modify, adapt, publish, republish or distribute website content for commercial purposes;

b. use the IQ LAB® name, IQ LAB logo, branding, trade marks, module names, feature names, product names, service names or platform screenshots in a way that suggests endorsement, partnership, sponsorship or affiliation;

c. use any IQ LAB brand asset, product name, module name, feature name, report name or service name in a way that may confuse customers or imply that your goods or services are connected with IQ LAB;

d. reverse engineer, scrape, crawl, data mine or extract content from the website in a way that is not ordinary website use;

e. use website content, platform screenshots, workflows, designs, module structures, reports, dashboards, pricing layouts or feature descriptions to build, train, copy or improve a competing product or service; or

f. remove any copyright, trade mark or ownership notice from website content.

10. Acceptable use

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You must use the website lawfully and responsibly.

You must not:

a. interfere with the operation, security or availability of the website;

b. attempt to gain unauthorised access to any system, account, platform, database or network;

c. introduce malware, viruses, harmful code or disruptive material;

d. use the website for fraudulent, unlawful, misleading or harmful purposes;

e. impersonate another person, business or organisation;

f. submit confidential information that you are not authorised to provide;

g. use automated tools to scrape, copy, overload or interfere with the website; or

h. do anything that may damage IQ LAB’s reputation, systems, customers, suppliers, partners or business.

11. Third-party links and services

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The website may include links to third-party websites, services, tools, videos, articles, portals, payment providers, consent platforms, analytics tools or other external resources.

Third-party links are provided for convenience only. We do not control and are not responsible for third-party websites or services.

Your use of third-party websites or services may be subject to separate terms, privacy policies and security practices.

12. Website security

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We take reasonable steps to protect the website and related systems. However, no website, internet connection or technology system can be guaranteed to be completely secure.

You are responsible for using appropriate security measures when accessing the website, including secure devices, secure networks and up-to-date browsers.

You must notify us promptly if you become aware of any unauthorised access, suspected security issue or misuse connected with the website.

13. Privacy

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We collect and handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information submitted through the website, enquiry forms, demo requests, account creation and onboarding processes.

You should read our Privacy Policy before submitting personal information through the website.

14. Australian Consumer Law

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Nothing in these Website Terms of Use excludes, restricts or modifies any consumer guarantee, right, remedy, liability or obligation that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Where we are permitted to limit our liability under applicable law, we limit our liability to the maximum extent permitted.

15. Limitation of liability

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To the maximum extent permitted by law, IQ LAB is not liable for any loss, damage, cost or expense arising from or connected with your use of the website, except to the extent the loss, damage, cost or expense is caused by our fraud, wilful misconduct, negligence or breach of a right, guarantee, warranty or remedy that cannot be excluded under applicable law.

This includes loss, damage, cost or expense arising from or connected with:

a. your use of, or reliance on, the website or website content;

b. any error, omission, delay, interruption, outage or unavailability of the website;

c. any third-party website, service or link;

d. any unauthorised access, cyber incident or security issue beyond our reasonable control;

e. any business decision made using general website information;

f. any expected saving, procurement outcome, reporting outcome, emissions outcome, energy rate or commercial result not being achieved; or

g. any issue arising from third-party data, retailer information, metering information, solar information, battery information, market data or other external information displayed or referred to on the website.

16. Indemnity

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You agree to indemnify IQ LAB against any loss, damage, cost, expense, claim or liability arising from your misuse of the website, breach of these Website Terms of Use, unlawful conduct, unauthorised submission of information or infringement of another person’s rights, except to the extent the loss, damage, cost, expense, claim or liability is caused or contributed to by IQ LAB.

17. Changes to these Website Terms of Use

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We may update these Website Terms of Use from time to time.

The updated version will be published on the website with the updated date. Your continued use of the website after changes are published means you accept the updated Website Terms of Use.

If the changes relate to platform use, account terms, subscription terms, data handling, Consumer Data Right-enabled services or customer onboarding, those changes will be managed under the applicable Platform Terms and Conditions, Privacy Policy, CDR and Energy Data Notice or customer agreement.

18. General

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If any provision of these Website Terms of Use is or becomes invalid, unlawful, or unenforceable, that provision will be read down to the minimum extent necessary, or severed if it cannot be read down, and the remaining provisions will continue in full force and effect.

A failure or delay by IQ LAB in exercising any right under these Website Terms of Use does not operate as a waiver of that right, and a single or partial exercise of any right does not prevent any further exercise of that right or any other right.

19. Governing law

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These Website Terms of Use are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and the courts entitled to hear appeals from those courts.

20. Contact

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If you have any questions about these Website Terms of Use, please contact us at:

EnergyIQ Pty Ltd trading as IQ LAB
Suite 1.08, 71 Queens Road
Melbourne VIC 3004
Australia

Email: info@iqlab.com.au